Decia Stanford

Review of Northpark Apartments

I give a 1 star for 2 reasons only; my interaction...

I give a 1 star for 2 reasons only; my interaction with Sergio in the office was always pleasant and he really tried to ensure my experience was pleasant and Carlos from maintenance. Outside of that, my experience living here was horrible.

First - in January I pointed out the crack in the tub in the master bathroom and no one came. In March when we were shelter in place, 5 guys showed up because my tub was leaking into the parking lot whenever I took a bath (that is what is took for someone to reach out). I was transferred to a different until and throughout he process they made it seem as if they were doing me a favor and in the end I spoke with my legal counsel to ensure I wasn't being taken advantage of.

Second - in April someone got into the "secured" garage and smashed the windows of 20+ cars, mine was one. We don't know how long the cars were sitting like that because no one from the office reached out (although our cars are registered in their database). When I called to ask what are they doing to ensure this doesn't keep happening, they were quick to point they aren't liable and I should contact my insurance company. Until the day I moved out, they still only had 2 security patrolling the entire complex.

Third- I moved into our new unit on the 1st floor and the nose upstairs was unbearable, the 3rd floor residents would sweep dirt/water down on us from their balcony. AND the cleaning crew did the same thing when they were cleaning the vacant apartment above. When I called the resident office the words of the lady who spoke to me was "I'm not sure what you want me to do"...

Third - I was given the option of a pre-move out inspection, I waited for the 2hrs on the day, no one showed up, no follow-up, no apologies, I called the office and they rescheduled another, same thing. I've moved out without a pre-move out inspection which would have given me the chance to rectify things on my own. I've seen a lot of stories about ridiculous move-out bill, so I'm keeping my fingers crossed.
I WOULD NOT recommend North Part to anyone until they get their act together.

PS. I posted a Yelp review around May and someone from the office commented saying they are going to reach out. I'm still waiting.....so don't be fooled when you see a response from the office to a post, they don't care and they won't reach out. Unfortunately