My bad review is a result of the staff at this hot...

My bad review is a result of the staff at this hotel. I booked the rooms through Southwest Vacations which in turn used Expedia to book 2 rooms for 4 nights. I asked that the rooms be close by each other. I then called the hotel directly (I learned about the Expedia booking from a reservation agent, information that really shouldn't be shared with a guest because the agent made it sound like that was bad.) I again asked that the rooms be close together and that we have a handicap room for my mother. I also explained we would be getting there around midnight. I was transferred to a valet to ask if they have wheelchairs on the property and was told they did have loaner wheelchairs and that we could take it off property.
We got to the property and were given a suite (free upgrade) with one bed, I really don't want to sleep with my mother so my sister & her husband took that room. They then sent keys for the other room. The suite was on the 5th floor, our double bedded room was on the 18th floor (not close together at all) and as a final "thank you" we had to call and get the fee for the upgrade refunded because we were charged for the "free upgrade."
Finally, they would not allow us to take their wheelchairs off-property. I wish these were the only issues but I won't bore you with them.Sadly, there is a total lack of communication between departments and I would expect what is considered a 4-star property to treat guests better. I cannot recommend this property.