Keith Rotach

Review of The Dorschel Group

My experience with Dorschel Automotive group was v...

My experience with Dorschel Automotive group was very disappointing at best. I found a vehicle I was very interested in hopefully purchasing. So I called and set up an appointment to come down after work to test drive and check it out. After going to the first location on Henrietta Rd and talking with a secretary and a member of the sales staff and wasting a 1/2 hour of my life they told me I was in the wrong location. The first question I asked the second I walked in the door. I went to the next location down the street. I went into the building closest to the huge sign saying used cars and was informed it was the infinity dealer. So went to the third location. After stumbling around looking for a warm body to help me I had to interrupt a couple of sales staff who were sitting in and office more interested in talking about their upcoming weekend then in helping. Luckily a person helped me from a few offices over who heard my story and said there would be a sales person with me in just a moment. I gave the sales person the color copy of the car I downloaded from the internet. After 45 minutes of his trying to locate the car he couldn't find it. He suggested we grab a car and drive around and look for it. So I said call me tomorrow when you find it and I realized my 80mile (round trip) to drive the car was a waste of my time. So the sales man said he was going to text or call me when he found the car and could provide me with some information I asked for before making the long drive again and set up another appointment to drive the vehicle. The next day the dealership called and said I had a 12 noon appointment to drive the vehicle. He never called and I was working so I got the message at 5:00pm when I got out of work. I got home looked the vehicle up and this time the mileage was 58,000 more mi than when it was first displayed on the website. I would not recommend Dorschel to anyone in their right mind It was a terrible experience and gives a dealership a bad name. Dorschel get your act together your awful!!!!