Grace X

Review of Indigo Pearl Phuket

The worst hotel I ve ever been.

The worst hotel I ve ever been.
1. The room is grossly dirty. The bedding smells moldy. And as you can see from the photos, the shower and AC have filth that looks having been let to built up for years.
2. No elevator from reception to our room (or we were not shown one), no one was there to help move our luggages. We lifted our suitcases and went up and down stairs.
3. What s worst- The front desk manger is super rude. We arrived at past 12am midnight and just wanted to get to our beds while he said I will not give you the room and will not allow you to go into the room and asked for another 2000 baht for the extra person (we have 3 people in total.) The truth is I booked a family suite which has a king AND a queen bed but breakfast for two. Any reasonable person would think the room is good for 3 people. We did not intend to have breakfast there and I told them that I am willing to pay the extra breakfast if we do eat there. I also told them we did not want any extra services, just gave us the room and left us alone. We only booked one night to sleep there only because it s close to the airport and we arrived late that night. So we were not going to use any of their pools or anything either (and as a matter of fact we did not). So they just charge me for breathing there? The fact that we arrived so late should have saved them money. Still they refused to give us a room in the mid of the night. In the end I had to pay 1200 baht to beg them to give us room because we were just so exhausted and wanted to sleep (it s 1am in the morning). I wasn t told there would be extra charge for another person when booking, and no one at the front desk was able to show that policy when I demanded to see it. When I tried to get some local tourist office s or police s to help us resolve this, he said you can call, I will not give you the number, find it yourself! I tried to reason with him, and he just ignored me. When I told him he was rude he simply replied I was too! What a service! I just checked on Expedia s website and the same room available on their website clearly says it sleeps 3 people. Please find somewhere else to stay, you don t deserve to be treated like this.