Brandon Carson

Review of Pittsburgh Marriott City Cente...

I have stayed at a lot of Marriott properties, non...

I have stayed at a lot of Marriott properties, none of my stays really stick in my mind...that changed during this stay. This hotel went way above and beyond my expectations! From the moment I stepped foot in the hotel, I was warmly welcomed. Anil waited on me at the counter to check in...He made sure I was happy with my room location, explained the concierge level lounge (what was on the menu, when dinner/dessert/breakfast were, and how to access the lounge), gave me a welcome gift (first time I've gotten this in all 100 stays in my lifetime), and offered me beverages that were made in the lobby. Upon entering my room, the view was magnificent and the room was very clean and updated. I went down to Crafted North for dinner which I was very surprised by the rebranding - much better than the side bar from Steelhead and my waiter made sure I was happy and provided remarkable service. After dinner I grabbed a few things from the convenience store and Anil asked if I remembered everything for the evening (I forgot my toothbrush and he gave me one), stated if I needed anything to let him know. I was relaxing in my room for the night when I got a personal email from Anil making sure everything was to my satisfaction and if I needed anything to let him know....this made me extremely pleased, for a manager to go above and beyond to make me feel welcomed was amazing to me. Anil is an amazing front desk manager and truly treats all of his guests as his family. Because of him, I will always remember this stay.