Lynne Anderson

Review of Foothills Toyota

I dropped off my car for oil change at 8 for 10:30...

I dropped off my car for oil change at 8 for 10:30 appointment. I was told there was a recall they'd take care of at the same time. I was told to wait for Dan and waited in a different area. He told me, after all the time waiting, that they canceled the recall for now. It would have been nice they had told me when I checked in for oil change. I was called at 1:00 my car was done. I picked it up and noticed it didnt get washed. I asked why? Isnt that part of the service? She said it wasnt offered this morning. I was confused at this. She let it get washed. I got in my car and realized it wasnt vacuumed out. I thought this was part of the service also. I pay alot of money for a basic oil change and if you offer car wash and vacuum I expect it. I felt like I was asking too much and I feel thats not good customer service.