Some of the staff is racist and rude but some are ...

Some of the staff is racist and rude but some are very kind professionals. I just had surgery in France and called the maastricht hospital to know if it was possible for me to continue my treatments there. The first man who answered was incredibly rude, as soon as I nicely asked him if he spoke english. I tried to tell him about my condition, he cut me and literally asked me "what do you want?", to later send me to another part of the hospital. This time, the lady who answered was very kind, she took the time to listen to me and even redirected me to the right centre for my treatment.