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Sarah Smith

4 years ago

I had family come to Milwaukee for my daughter's b...

I had family come to Milwaukee for my daughter's birthday and they decided to stay at the Hawthorn, upon check in they discovered the toilet wasn't working right. We went down to the front desk to get color pencils sharpened and talk to them about the toilet. We were told there was't a maintenance on duty any more, but the lady offered to come up and just see if she could try and just plung it. After the young man behind the counter finished sharpening our colored pencils (he had no pencil sharpener, so he went in the back room and sharpened then with a knife. ) the staff went above and beyond to help us out and its truly appreciated. I will recommend this hotel in the future for my family and friends. Thank you again!

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