Joyce Arcadio

Review of FRANCE TOURISME - PARIS VISION

Customer Service DOES NOT EXIST! We had booked a t...

Customer Service DOES NOT EXIST! We had booked a tour to Versailles which had been cancelled due to a strike by Palace workers. We were not even aware except I overheard another staff member explaining it to another customer whilst we were checking in for a different tour. When we asked about it we were rudely told the tour was cancelled but no offer of other optional tours were given. We had to keep asking if another day was available or other places to tour. It was 1 question 1 answer. Very bad customer service. I will never book through them again and will also provide this feed back to our travel agent. If it is possible to rate them with (-) negative stars I would do so.