I phoned the store on Monday 15 February to ask wh...

I phoned the store on Monday 15 February to ask when I could come in to get me iPhone screen replaced. I waited 35min when I finally got answered. Then only to be told that he would have to put me through... seriously 35min and you cant help me and have to put me through?
I got put through to the national call centre to be told that I have to make an appointment at the store for a screen replacement. I just spoke to the actual store and they could not make an appointment directly with them ??

Finally after about 52min on the phone I had an appointment for Thursday 18 February @11:50am. I drove 38km to the store and was early for my appointment. My time came and the Apple staff told me that a screen replacement is needed. I said that is great please take my phone now and do it. He said that it takes up to 3 hours for that to be done. 3 hours?? There where people walking in the store with no appointments and they got told speak to someone in front with a blue iPad and they also got served. So why should one make an appointment if they serve walk in customers with the same priority as with people who spent time making appointments?

The Apple staff told me that usually if I come early it takes 1.5 hours but over lunch time lots of people book there phones in and then it pushed the lead times back?

I work in hospitality and start @4pm daily so I could not wait 3 hours plus the drive home. The only advice he gave me is that I have to book another appointment.

So now I have to come back to the same store ,drive another 76km and most likely get the same service as I did today?