**update**

**update**
I talked to Chris and he was very helpful and listened to my problems. It was nice to talk to someone who actually listened. After hearing my whole ordeal they were able to refund the total amount as I was sold some thing that was not what described to me even though they were not the ones who sold it to me. When talking to him I actually did feel like this company values thier customers and go out of thier way to make things right. Thank you Chris for being so wonderful and making me feel like I wasn't just another angry customer that did not matter!
The only reason I even put 1 star is because 0 is not an option. I purchased this extended warranty on my 2011 Kia sorento in February of 2015. I was told it was a bumper to bumper warranty that if anything broke not due to negligence or normal wear and tear it would be covered. I never used the warranty until August of this year(2017). I took it to the service department from where I bought it. My gas door release button on my door wasn't working, my stereo controls on my steering wheel were not working, the weather stripping on my 2 back passenger doors had come off, and my back passenger window control was not functioning properly it could be rolled down from the back window control but not rolled back up it could only be rolled up from the master control. I went there expecting that only a few of the things would be covered atleast the gas door and the window but it turned out they weren't covering any of it. This company found a loop hole to get out of every issue, because it was only the switch on the gas release,and because it wasn't the motor in the window. So after calling the warranty company and getting nothing we chose to cancel the warranty. The guy at the dealership told us that warranties on cars over 35,000 miles really aren't worth it. After waiting 2 months to get the refund, the amount that I was refunded was only 1600 dollars and I paid 3000. If I had used the warranty or it did anything for me then I would be ok with paying for the time I had it but it didn't do anything for me so why am I paying 1400 dollars for something that when I needed it decided that my issues weren't covered. When I called efg companies to discuss my issues the lady I talked to told me that there was nothing that could be done about it, that they were there for me during that time, I asked to speak to a manager 3 times before I was put on hold for 15 minutes and then the same lady came back on the phone and asked if I would like to keep holding or if I would like to leave my name and phone number and get a call back. That was a week ago I still have not heard anything back so I highly suggest you make sure that the warranty you are getting covers everything so that you don't end up paying 1400 dollars for nothing.