My experience with Round Rock Toyota has been very...

My experience with Round Rock Toyota has been very mixed. When making a sale, they are all hands on deck, great work. When trying to get a refund on an extended warranty, it s nothing but lies and un-answered phone calls. I ve been trying to get an answer in the status of my extended warranty refund for a week now, after waiting for almost two months. Every time I call, I am told I ll get a call back. I never do. If you re trying to get money back from the finance department, expect a long, frustrating cycle of calling, getting a vague answer, and extremely unsatisfactory services. I really thought this dealership wasn t backwards, but my recent experience here has changed my view.