Richard Gong

Review of Hyatt Lost Pines

We were greeted at checkin and acknowledged our Hy...

We were greeted at checkin and acknowledged our Hyatt program status. Checkin was prompt, courteous. I inquired about making reservations for dinner the next night as it was my wife's birthday and was referred to the concierge desk. Checked into room which was very nice, similar to Hyatt resort properties we have stayed in before. After going back downstairs for lunch, I stopped by the concierge's ~1 pm to make reservations for dinner the next nite requesting party of 3 for 7 or 7:30p. The concierge was less than pleasant and indicated the times available were 6:15 and 8:45 and that a credit card is required; moreover, should we change our minds and fail to cancel the reservation 4-5 hours before the reserved time, I could expect to be charged 35$ per person. Told that we were staying in hotel, she said that did not matter and if I wanted reservations, a credit card was required. I gave her the credit card I had used to check into hotel.
Beside encountering this person, our stay was great. But your treating guests as prospective scofflaws regarding dinner reservations will encourage one to dine off premises in the future or simply forego you hotel altogether. It's not like nearby enough Austin doesn't have a trove of excellent dining spots that don't instantly consider a request for a dinner reservation a fiscal risk requiring a punitive measure to assure commitments are honored.
There are organized activities available for guests to participate in. Recreational activities include pools, golf, tennis courts, hiking trails, horseback riding, bicycles. An excellent spa also are on premises. Tom, the attendant there kept the place in good shape on the men's side which was otherwise empty my times there.
The resort is spacious and beautiful, and is tucked away on a huge property away from the city. By and large our experience was very good. Could have been excellent, but one person can sour a stay, and this is really unnecessary.