Connie Farmer

Review of Talbots Hawthorne Plaza

Staff was helpful. Got a shirt from the back I was...

Staff was helpful. Got a shirt from the back I was looking for. Check out was a mess. 3 registers 2 of which were tied up with returns and exchanges and part of their ordering system was down. After 5 to 10 minutes of waiting in line the third one finally finished up and the clerk running it said she had to go to the back one of the others would help us. I was 2nd in line and decided I didn't want the clothes that much and left. BTW there were 4 people in line after me and the 2 registers doing returns and exchanges looked no where near being done. Very poor service and planning. You have a sale you make sure your system is up and running. After today I definitely won't be going to Talbot's on Black Friday no matter how good the sale.