Jeanne Ranville

Review of Lodge of Four Seasons

Could improve in the following areas:

Could improve in the following areas:
Check in Process: This was just bad timing. We checked in late Sunday afternoon along with at least 100 other people (no exaggeration). The hotel was hosting several conferences and not equipped for that many people to arrive all at once. After standing in an incredibly long line, the room was not available so we had to come back once the room was ready and stand in line again an hour later with even more people
Room condition/maid service: We LOVED our room by the pool and it was worth it to pay extra, approximately $220/night; however, there was black mold growing in and around many of the grout lines in the shower. We did not mention anything as this was not hazardous mold, just the kind that results when a shower is only wiped down and not scrubbed with any type of cleaner after continuous use. The maid came early every day so that was a plus for us, but half the time she didn't restock anything and when she did, she wouldn't leave enough (eg: restocking 1 K cup, replace TP on the roll, but not leaving a back up, take old towels, but not replace with new ones, etc...). We repeatedly had to call to make requests. When we did, those things were ALWAYS brought immediately. But for this price point, I would expect basic things to be restocked daily.
Staff in General: About half the time, the staff were great. The other half of the time, you got the impression that they really didn't want to help you and just wanted you to go away. We loved the poolside bar and I didn't order wine, but that was due to the individual plastic containers of it sitting out in the sun all day. When we asked the bartender, he agreed that the wine was probably ruined and that's not where they usually keep it, but the same containers were still there the next day. I'm guessing it didn't taste very good.... We also utilized and loved the jet ski rentals; however, staff there didn't seem to want to engage us either. They seemed eager to send us away and answered most of our questions by repeating that we should take a brochure and call the number listed there. When we asked if it was possible to make a reservation at the store, they said we could, but that they really preferred we call the other number and provide all of our information by phone as "It's a lot of information for us to have to type in the computer." Those are just some examples, but again, the other half of the time, staff were friendly and welcoming!
All of that being said, we have been to this resort before and will definitely return. We checked out Camden on the Lake and Margaritaville and have no interest in staying at either location. Despite being sold out on numerous nights of our vacation, it never seemed overly crowded and the grounds and view are breathtaking. I'm already looking forward to next year. It's a resort on the lake and in order to stay poolside and within short walking distance of everything we upgraded; I was just disappointed that I'm able to stay at chain hotels for a hundred dollars a night less and get better service.