Luke J

Review of St. Agnes Healthcare

I was admitted to the ER and received very poor se...

I was admitted to the ER and received very poor service. The ER was crawling with nurses but they only checked up on me if I hollered into the hallway. My IV was not pumping fluids at all and nobody could fix it. At one point I asked for a blanket and the nurse said she'd be right back with it, but it took her 20 minutes. Then she offered to get me a ginger ale, which was nice, but that also took 20 minutes. This place was not busy. When I could stand and walk, I went over to the desk where the nurses were and they were all sitting there on their phones. I didn't have my health insurance card on me when I was there, so I called the following week to pay my bill. They insisted that the documents must be faxed (who owns fax machines anymore), but they said it could be mailed instead. 2 weeks later, nothing from them in the mail. Overall poor service both in person and on the phone. If you are in a non-emergency situation and there is a different hospital nearby, pick the other one. Giving 2 stars because the actual doctor who I only saw twice was very knowledgable.