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Alexandra Garcia Review of Pointe Hilton Resort/Tapatio C...
The worst hotel ever!! If I could give them a zero...
The worst hotel ever!! If I could give them a zero I would. First of all they have the worst customer service. I couldn't find my room and had to back to the front twice and not once did the front desk offer to show me the way! The room had awful smell and the mini fridge area had opened food items obviously from the previous guest which probably didn't clean the room properly or if at all !! The main pool area was a mess. Cups everywhere which caused a lot of bees. Last but not least there's a 39.00 daily resort fee and this is clearly not a resort.
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