I request to check in bedroom TOWER 3 but the offi...

I request to check in bedroom TOWER 3 but the officer register for me in bedroom TOWER 1. She said cannot climate changes of the room. Second, I m pregnant and walking quite far away into the room but I request for the nearest room. End up she arrange the room for me is two single bed room not queens bedroom that I mention before in counter. What kind of the customer services that they provide to me? They are not taking care for pregnant women and no manners as well! Please take note with this kind of staff.