Normally, I have a fantastic experience with Enter...

Normally, I have a fantastic experience with Enterprise, as I've been renting with them for years - both on a corporate account and with my own account. This experience really frustrated me.

Two stars because I think the overall experience and the car itself was not bad. The car was a super basic economy Hyundai Accent, so nothing to rave about, but it did everything I needed.

The other three stars that I didn't give were because I feel like the guy who initially checked me in, got me into a car and got me on my way was potentially attempting to defraud me.

I always do the walk around. I make note of issues I see with the car, even if the dings and scratches don't measure up to the damage they're looking for (scratches longer than a dollar, dings bigger than a golf ball). I noticed that the right side rear fender was bent up - out of alignment with the line of the car by about an inch and a half.

After I pointed that out, the guy checking me in said he wouldn't make a note of it because 'That's normal for the Accent, happens to all of them.' He made it sound like a non-issue and I didn't make a bigger deal out of it.

It was in exactly the same condition when I returned the car, and yet when I was doing the walk around with the guy checking the car back in and he asked "What happened here? This is damaged."

We had a brief and slightly heated (on my side) discussion about what the original guy had said. I was frustrated and angry that the guy who put me in the car didn't write it down when I pointed it out, and it felt like not doing so made it possible for them to blame me for damage that had already occurred - essentially, a scam.

That's the kind of shady behavior I don't expect from Enterprise, and I'm disappointed with my most recent rental experience.