Andrew DeShields

Review of The Hamilton Company

Every interaction I've had with this company in pe...

Every interaction I've had with this company in person or over the phone (If I wasn't on hold for an extended period of time) had been genuinely pleasant. However, my biggest frustration along with many others are how submitting service requests feel like screaming into an empty void

I have left 5 service requests and I heard nothing back from any of them for weeks, so I called in. Even then only 2 of the problems got resolved.

My suggestion would be this: Have someone respond to your service requests via email. Even if I'm told it cant be fixed for weeks, its better than waiting around wondering if anyone received my request. And if the online service requests can't be maintained properly, just disable it and have tenants call in, because that will at least get them a response.

If my experience with the service requests were half as good as any other interactions I've had with the company thus far, I'd happily give them a 5 star review.