Jason Holland

Review of Laguna Cliffs Marriott Resort ...

I normally only review places where I'm excited to...

I normally only review places where I'm excited to support them. My experience where at Laguna Cliffs Marriott was so disappointing that I feel compelled to write a poor review.

The hotel itself is located in a nice area. The staff was very good and very resort like, which I'm not a fan of. I can carry my own bags and get my own directions. But that is what it is, I'm sure there's people that like to feel like they are "being taken care of," I'm just not one of them.

But that's where the good feelings ended. It was clear they went out of their way to over charge for everything. $37/day for guests to park (plus it was clear that the staff wanted a tip to park your car and get your car every time. There was no self parking), $20 martinis, $15 gin and tonics, $6 for 1/3rd of a can of coke in a glass and you didn't get the rest of the can of coke. Breakfast plates were $20 a plate at their restaurant.

Its as if they felt they had to go over the top on price to create the allure that they were a fine establishment. We were charged the full amount for our entire stay upon checking into the room, even through we were not supposed to be charged anything, as we were part of a large group staying there for an event and the event host was paying for all the rooms. Our credit card was just suppose to "hold a deposit" on the room, but alas, I do have a completed charge for something I was told I should not have received a charge for because I was to pay the host of the event for our room. Our host for the events states they were over charged several thousand for the whole deal. So Marriott has charged me as well as the event host for the room I occupied. Our host is working to straighten this out of course, but for the $15,000+ spent on the event, you would think you could walk away feeling great about the experience.

I'm not to sure how Marriott is structured, but I'll be looking into that. If they are all actually owned by the corporation, then I don't think I would ever choose to stay at a Marriott again. For sure I would never stay at this location ever again.