For the recent service on my Escape, I easily drop...

For the recent service on my Escape, I easily dropped off my vehicle and was provided a loaner, which is part of my maintenance agreement. I was told I'd be called when my vehicle was ready to be picked up. I never got a call, so I called around 4pm and was told it was ready. Picked it up at 6pm and was very satisfied with the scheduled maintenance performed on it.