Shanon Smith

Review of Homewood Mountain Resort, Lake...

Worst customer service I have ever experienced. Th...

Worst customer service I have ever experienced. They are just out for your money. We had morning ski lesson reservation with them but due to a massive snow dump overnight they had a delay opening and did not email or communicate with us how this would impact our lessons. We called their guest services line over 30 times until we finally got in contact with someone to try to reschedule for the afternoon session. Then when we arrived for the afternoon lesson we were turned away because they were at capacity. We tried to explain we had reservation for lesson but they didn't care. So we called to try to get our money back and the manager (Ross) refused to give us our money back saying they do not refund because of weather but the weather wasn't the problem the fact that they turned us away was this issue. He wanted us to rescheduled but we repeatedly told him we were only in town for the weekend and were leaving that evening but he didn't care and clearly just wanted our money. Save yourself the hassle and go somewhere else where they don't try to scam you out of your money.