Eugene De Villiers

Review of Sherman Dodge/Schaumburg Jeep

Booked a service slot online. ( bought new at this...

Booked a service slot online. ( bought new at this dealership with full maintenance extensions etc. 1 year ago) Arrive, none of the service adviser's even look up to help, everybody ignores you. I approached the first adviser, don't get a greeting simply get told "I am busy ask someone else". Next adviser helps me, first comment he makes is that I am too early for my appointment (30 minutes early on a Friday Afternoon). Confirm I will pick up my car Monday afternoon 4:30pm. Arrive Monday. First comment from adviser. "I did not phone you to collect your car". This after I had confirmed on Friday for 4:30pm, all of Saturday and Monday my car was available to work on. Find the car still undergoing a 30 minute test. After 2 hours and multiple requests on status, the car is ready. Get in, first thing is on-board computer notifies me oil change is required. Car was never cleaned inside (not too serious for me). Drive home as I need the car, check the oil...indeed not changed, so car was not serviced. (Other required work was performed though, I checked recall items and additional requests). I have since tried almost every hour for the past 48 hours to reach Mario the service manager to try and resolve this, but my voice messages are being ignored. Today I discovered that the USB slot on my car has been dislodged and my phone does not detect in the vehicle anymore. So now it needs to go back for that too. I am really not happy with the lack of service and courtesy, really regretting having spent my money there.