Kelsey Broderick

Review of Edencrest

If I could write 0 stars I would. I recently staye...

If I could write 0 stars I would. I recently stayed at the Hulabaloo cabins for an extended weekend. We arrived on Friday to find that one of the bedrooms joining bathrooms had a soaked carpet in-front of it and smelt like standing water. We also found that our jacuzzi wasn't working. We called to have them come in and check in and they said they would be there ASAP. 4 hours later, they finally arrived. The maintenance walked in and out and said there was nothing he could do at the time and someone will come the next day to check it. He also said to not use the bathroom. This is a invonvinece. The next day, we come back from excursions to find that the carpet had dried a slight bit. We called maintenance and they said that we were able to use the bathroom. They had still not fixed our jacuzzi until Sunday morning. The toilet in that said bathroom flushed extremely slow and had low water. Sunday, we went out and came in to find and SMELL the house and bathroom which REAKED of cat urine, feces and standing water. It was so bad we had to close the entire room off and make sure the windows were open to air out the room. We called maintenance and they weren't in. We called their emergency department phone service and after 7 times of them hanging up, they finally answered. They had no explanation for us as to why this was happening and they said " just don't sleep there and sleep somewhere else." Which means that we spent OVER $1000 not to sleep in a room and have to sleep on the floor due to the fact that all of the beds were taken. This is a week later and we are still dealing with them and trying to get in contact of how AWFUL the experience was and how awful the smell was. Awful customer service. I will be taking my business elsewhere when coming back to Tennessee