Priskilla Pleger

Review of IKEA Hengelo

Ikea as generally known, pretty good for little mo...

Ikea as generally known, pretty good for little money. Neat decor and clean. I am always happy. A minus point: Sunday it was very busy. People everywhere. At mattress department, after 20m staff came to ask if we needed help. We had tried most latex mattresses and made a choice. This was not rolled up and we had to come back the next day with 2 people. Just make a receipt and then pay, she said. The next day we asked where we should be and asked at the checkout and at the pick-up location what happened with 90 days of exchange. "Did you get any sleep advice?" No, it was so busy that we first tried and read it ourselves and what suits us. The staff did not speak or offer anything about "compulsory sleep advice" on Sunday. I got the feeling that we are guilty because we didn't ask for it. We have never bought a new mattress at IKEA store and do not know what the rules are.