I would strongly advise not using this letting age...

I would strongly advise not using this letting agent. Inspections would take place with no prior warning, dangerous repairs in the property that never got fixed and the communication and general treatment of tenants is deplorable. Their priority is keeping the landlord happy at any cost - to the point they will allow a property to become run down through not addressing ongoing maintenance issues. I will certainly not be using them again, and as a landlord I would also steer very clear.