S Foster

Review of Biscayne Bay Marriott Hotel

I stayed here (room 1224) with my boyfriend as wel...

I stayed here (room 1224) with my boyfriend as well as two of our friends from 11OCT18 - 15OCT18. We had the most amazing time! Mr. Cesario, I want to let you know that Marjorie S. - Lobby Ambassador / Concierge - is an invaluable asset to Marriott! She has gained Marriott Miami two more customers for life! Anytime we travel to Miami, we'll be staying with Marriott, to see her. Marjorie was instrumental in helping us find out more info about your Brightline Rail System (which a lot of locals are not aware of just yet). She went above and beyond to help us get to the Brightline for a trip we planned, to Ft. Lauderdale. The horrible experience we had getting to the Brightline Station was not due to anything concerning Marjorie, but when she saw us come back into the lobby shortly after leaving on our venture, she immediately came to check on us (really me). I was very discouraged and disappointed that we missed our reservations, but Marjorie told me to cheer up and to try again the next afternoon. She even went as far as to call ahead for us and then gave us the Brightline schedule for the next day! What a gem! With her positive attitude and help, we accomplished our goals the next day! I can't thank her enough. The entire Marriott team was fantastic, I don't want to leave them out. Thank you for the excellent quality of service you provide. I highly recommend staying at Marriott Biscayne Bay, if traveling to Miami.