Horrible Experience! The staff was always less tha...

Horrible Experience! The staff was always less than helpful or interested in accommodating the guests. Our first room had broken A/C and pubic hair left in the shower. Once I asked for that to be fixed, they moved us to another floor, where the A/C was stuck on 66 and the sheets were dirty in one of the beds. After coming to fix the A/C and change the sheets (after a third call), we found that none of the new room keys we were issued worked. Fixed the keys, but then they wouldn't work for the elevator.
We hired hair and make-up artists to come to the hotel for a wedding and the concierge refused to assist them up the elevator, and we ended up thinking that one of them was 30 min late. Turns out that she had checked in at the front desk on time, but no one bothered to send notification.
The front desk (day) manager was incredibly rude and condescending when questioned about our terrible stay. She was the worst.
The list goes on and on, but i'll spare the boring details...
Needless to say, we will NEVER stay at this hotel again. They should be ashamed.