Terrible to say the least me and my wife we're abo...

Terrible to say the least me and my wife we're about to travel to New York and booked this hotel when we made it 49 miles and had car trouble ended up being something major when we call to cancel to let them know we would not be making it we got not one person tried every extension so choose wisely if your going to book with this hotel been trying to call them for 3 days now not one person has kicked up my call