Aaron Jacobs Review of Poli Mortgage Group - NMLS 197...
I can't say enough about the service I received fr...
I can't say enough about the service I received from Poli Mortgage. I work an 80 - 90 hour work week. I am available by phone between 8 AM and 9 AM as that is my morning commute and between 10 PM and 11 PM which is my evening commute. After my initial online request for information I got a call at 8:15 the next morning from Chip Poli. I did not expect a call that promptly from anyone, but definitely not from the owner.
Chip promptly set me up with Erich Wohler. I cannot say enough about Erich's communication skills. My preferred method of communication is email and he accommodated me. When phone conversations were necessary he accommodated my absurd schedule every time. Even taking time to call me on a Sunday at 8 PM. Amazing service. As a first time home buyer I had no idea what to expect, but Erich took the time to explain the process to me step by step.
After the application was completed Erich introduced me to Holly Blue. Holly has the patience of Job. Over the course of a month Holly and I exchanged no fewer that 157 emails nearly all of which were stupid questions by me. But Holly never made me feel stupid. She took the time to answer my questions, allay my concerns, and calm my nerves. Most importantly she laid out for me right at the start of the process what documentation I would need to complete the process. In doing so she allowed me to gather everything up front so that I would be prepared when the items were needed. Holly also accommodated my schedule and preferred communication method. Amazing customer service from beginning to end. I would offer her a job in a moment except that it would mean that she wouldn't be available to help me when I go to refinance.
The service, communication, guidance, and counseling provided by Poli Mortgage was above and beyond anything that I could have expected. Extremely highly recommended
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