We knew what we wanted before arriving on the lot ...

We knew what we wanted before arriving on the lot so not a lot of messing around there. Sales person presented incorrect interest rates throughout financial discussions, so the numbers were not relevant, also entered incorrect down payment amount on sales worksheet. New vehicle was not ready for customer delivery the following day; scratches on hood, fender and several other places. The service department had the vehicle for a week for repainting. Dropping the vehicle off, service rep wasn t completely familiar with paperwork which made a bad situation worse. Now, 2 months or more after the sale, dealership calls to let me know they have the key to the locking rims. Two months to let me know they had the key. Seems like they waited for the sales rep to return to work after covid-19 staff reduction to let me know they had the locking rim key. Imagine if a wheel had to be removed, reduced hours at the dealer . . . Washer fluid was nearly empty. They didn t bother to check or just didn t care. Upon picking up the locking rim key, I told the sales rep I wouldn t send anyone here, I d be embarrassed if they received this treatment. Only sorry s from the sales rep, no manager contacted me checking on the repair/service or even the entire experience at the dealership.
Not impressed with any department here.