Stephanie Killion

Review of Laguna Cliffs Marriott Resort ...

Gorgeous location. The hotel is very money / fees ...

Gorgeous location. The hotel is very money / fees for everything focused. We are have been Marriott members for YEARS and really know the wide variety of hotels. This was the worst one in all of the places we have stayed as far as additional fees and unfriendly and unaccommodating staff. The valet and a couple of the front desk folks were very helpful. We paid $25 for four bottles of water that should be given for free with being a rewards member for the number of nights stayed. Charged $20 corkage fee to use the wine bottle opener to open a bottle of wine we picked up from a winery. We were not even dining. Asked for late check out and was denied saying hotel is full however I could book another night. We would rather spend the extra money in tips to the staff for good service...which we do tip very well...rather than the nickel and dime. Just very money hungry appearance and not really rewards members focused or appreciative. I will pick a different location when we come back.