My wife and I called ahead as we were interested i...

My wife and I called ahead as we were interested in a specific car. We were told that the car would be ready by the time we get there, just ask for Timmy (sales manager). I was pleasantly surprised. When we got there it turns out that the car was still in an adjacent lot, I guess I set my expectations too high. We were sat down in a salesman's office asked a few questions after which he went to get the car. We saw him waking back and forth in the show room, he came back in about 15 minutes and asked why we wanted a hybrid. It took almost an hour from the time we sat down to test drive a car. I right away pointed out that the car in front of us was not the trim we were asking for, it's $7K more expensive! Since we had spent almost an hour waiting we agreed to test drive it anyway. After the test drive we finally met Timmy (think stereotypical car salesman) who tried talking us out of a hybrid. After almost three hours we walked out as Timmy was too busy taking new customers to give us an appraisal value.

Long Story short we spend close to 3 hours waiting around unnecessarily. We purchased our car from another dealer the following day, it took 2 hours with a test drive, trade-in appraisal and financing and we drove away in our new car!

This is a third new car I have purchased and VW gallery was by far THE WORST dealer experience!