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Review of Bob Allen Ford

Ok so im writing this hoping it will bring some pr...

Ok so im writing this hoping it will bring some problems that there service department has their attention. This dealership is and has been nothing but courteous and professional and i will continue to bring my car here for all warranty service work !

With that being said I had my first experience with bob allen Ford Saturday September 8th. I had dropped mt focus st off for an oil leak to be looked at under warranty. My service advisor Don was friendly and professional. It took a few days to get my car back upon picking my car Wednesday September 12th with the repairs complete and upon leaving the dealer I noticed a smell of burning oil. Being a technician at another local dealer I gave them the benefit of the doubt and continued driving my vehicle until today September 15th. I was able to get my car up on a lift and was able to look at it myself finding my original concern was not repaired properly. Long story I had to drop my focus off again today due to the original concern was 3x worse than it was when I dropped it off last week.

Upon this visit I worked with Mark the service writer due to the fact my original advisor was on vacation. No big deal there. The issues I had with todays drop off was the fact their porter got into my car and was pulling it off with out putting a seat cover on my seats (recaro racing seats) and then gave me sight attitude when I asked him to put it in. Im hoping when I get my car back all is repaired correctly this time.

This dealership is great and there staff is wonderful I just feel like they should focus alittle more on quality control and there porters need to learn to respect others cars as if they were their own.