I needed an OEM windshield replacement and a recal...

I needed an OEM windshield replacement and a recall repair. It took many phone calls to get the windshield repaired. Problem seemed to be in the overworked service manager and technical issues with their emails. Also their administrative staff isn't great: they don t speak clearly, zero enthusiasm, no ability to convey the messages from the service department personnel to me the customer. I clearly asked to schedule both repairs on same day to minimize time without my car and trips to the dealership. They promised parts and personnel were on hand for both repairs. On day of the repair, they said they had the wrong parts for the recall repair and Id have to come back. They had my VIN number and could ve checked if everything was there ahead of time. But they did promise a loaner during the recall repair whenever that occurs. Windshield replacement went well. Overall their issues lie in customer service (courtesy, transparency, call etiquette, etc.) and workflow management.