Just switched from ADT after 25 yr to Smith Thomps...

Just switched from ADT after 25 yr to Smith Thompson. ADT would not let me add remote arming to my $30 plan (said I had to upgrade to a much more costly plan) - bye bye ADT. I was very skeptical initially about Smith Thompson (just the way I am), but I saw their 4.6 rating here. With it all behind me now, I am very pleased with everything.

There were no sales tricks - it was exactly as discussed. They switched out my WIRED panel and 1 keypad at no cost. In fact they even had to go up a level on the panel as I have more than typical # of zones, plus remote arming eats up a zone. I paid only for a 2nd key pad and a wireless transmitter (at the reasonable prices they'd quoted me previously), and voluntarily paid a year in advance to get a free month of service.

Kevin, the technician, was awesome. He said he had 22 years of experience and I found him to be very professional. He switched the whole thing over in about 2 hours. Believe me - not an easy task - there a ton of wires there to move and keep straight, and smoke detector resistors to locate. After he did some testing, Kevin set me up on the Website, and walked me through the arming procedures. Its DSC, so a little different operation than my old Honeywell/Smartwatch.

Later that day I tried out tech support, with a question, and that all went smoothly. And even though I explained the operational change to my wife, without a practice session, on her first attempt she managed to trigger the alarm unintentionally coming home before me. The company call immediately as Kevin had indicated, and I gave them the code. The following day I had a billing question, and the person I spoke to was very helpful and polite.

My only suggestions are that the sales people should ask new customers about their current number of zones, for people with existing systems. That way the installer can be prepared with the right panel. And it was disappointing that they don't have an auto-renewal option - they said I'd get a bill next year - that's so last century.

So in a few days, I've had touch points all over this company, and I'd say they deserve more than their 4.6 rating - Im giving them 5 stars.