C

Stayed two nights for a girls' spa weekend at the ...

Stayed two nights for a girls' spa weekend at the beginning of July. Spa reservations were messed up upon arrival and the attention to detail in the room was not what we would have expected, given the reputation of the resort. In our bathroom, there was mildew on the shower curtain and layers of dust in the ceiling vent. The batteries in the ceiling fan remote did not work, so the fan ran constantly and the light was perpetually off. New batteries were never provided. The second day, a bottle of cleaning solution was left behind by housekeeping. Completed the online survey sent by the resort after my stay and included all of the above. Expected some sort of follow-up, but got none, despite sending an additional email via their website. Again, lax attention to detail, with surveys that are an exercise in futility and obviously not read. Overall, very disappointed.

Comments:

No comments