Matt Madison

Review of ARA - American Relocation Alli...

Absolutely terrible moving service, don't use this...

Absolutely terrible moving service, don't use this company! They underpriced the move over the phone and it ended up being 2x the quoted cost first of all. During the move they broke an expensive guitar amp and left an enormous scratch right in the middle of the foyer floor, which now reminds me of my terrible move-in day every time I see it. I was given some money back, but it was nowhere close to what the associated costs were. Also the movers got in a fist fight in the truck over a few dollars in tips! I called the police and had to deal with them on my doorstep for several hours late at night when I was trying to get settled in my new home. It was a really scary situation for me and my gf because if they could literally fight each other over $5, we had no idea if they would come back to our new home to confront us for anything. It was also humiliating to move into a new neighborhood and have an incident which required several police cars to come to our cul-de-sac and stay for hours. Then afterward when I was working with the GM (pretty sure that's right) about this situation, I was called an "ugly person" because I was trying to pay their company less (because they suck). I never cursed at this person or called them names. This company is the worst top to bottom, do not use! If I could give them 0 stars I would.