Tasha Yeaton-Wientjes

Review of Shavitz Heating and Air Condit...

Gus came to our house on a frigid January day when...

Gus came to our house on a frigid January day when our furnace stopped working and provided outstanding customer service! Firstly, he was on time, courteous and covered his shoes with booties to keep my house clean (why don't all service providers do this?!). It appeared immediately that the furnace motor fan wasn't working but before beginning the process of pulling the motor out and inspecting the furnace, as our furnace is 24 years old and close to the end of its life, he explained in detail what he might find and what my options would be (which could include replacing the whole furnace if he discovered dangerous cracks in the heat exchanger). I really appreciated him giving me an idea up front what I might be up against. This gave me the time, while he proceeded with his work, to digest the info. and consult with my husband on the phone.

Fortunately for us (because we weren't prepared to purchase a new furnace that day), he was able to just replace the motor fan. While he worked, he explained everything thoroughly and when I had further questions, he patiently and thoroughly answered them.

Also fortunately, he had the necessary part on his truck and was able to get my furnace back up and running in less than 2 hours. However, as it was obvious we would need to replace this furnace sooner than later, he did provide some preliminary information on types of furnaces and costs associated. This normally requires a scheduled sales call with Shavitz (which we are planning to do by next Fall), however getting some preliminary information was really helpful because we can now start not only budgeting but researching the different options (e.g., basic v. high-efficiency, etc.) and we'll be better prepared when we do meet with someone in sales.

Lastly, because of Gus' outstanding customer service, we went ahead and signed for their annual heating & cooling service contract.

Gus has been one of 3 technicians from Shavitz who have been to our house for AC or heating repair and all three have been terrific. I highly recommend this company and based on our experiences, they hire great people who are knowledgeable, fair and respectful.