Had some issues with our rental property as our te...

Had some issues with our rental property as our tenants did not comply with some regulations. Heritage Property Management sent us mail regarding the violations, however, I was not in the country, therefore I did not receive the mail. Multiple letters were sent and we eventually got fined without my knowledge. When I found out, it was too late as we had already accumulated close to $400 in fines, as the fines were calculated per day.

I contacted Heritage Property Management regarding this issue and was directed to MEGAN SARGENT. After days of emails back and fourth with Megan, who was extremely helpful and professional, she took my issue to the board of directors who eventually waived my fines.

Although I think Heritage Property Management should have found other ways to contact me since I was not responding to the mail. They should have sense that the mail was not getting through to me.
Another thing is to maybe knock on the door of the property and let the tenants know of their violation since they obviously monitor the address frequently on a daily basis, and we could have avoided the whole incident in the first place.

However, with Megan's help, I was able to get it resolved promptly.

Thank you Megan for all of your help and care. It really made things a lot easier. Very happy with your service!

The 5 stars I am giving is for Megan, not Heritage.