Anne-Marie Grovestock-Thompson

Review of MicroPlus Computers

My laptop (over 5 years old) had been showing its ...

My laptop (over 5 years old) had been showing its age for a while and then just gave a black screen with flashing light on the caps lock key. I looked online for how to reboot (it wouldn't) and potential causes/repairs did not seem worth it for the age of machine. Being new to the Oswestry area we found Micro Plus Computers and took the laptop to them for advice on whether it might be repairable.

Aaron Winson (Technical Sales Advisor) tried different options to revive the laptop and it didn't respond. He consulted with a colleague and explained that they could strip it down and run diagnostics to find the fault but depending on what might be causing the issue it would not make financial sense to replace a motherboard or hard disc if they proved faulty. The cost and likelihood that it might not be repairable were made clear to us.

Having a reasonably recent backup I chose to ask them to scrap the laptop and they clarified how they do so. I asked what purchase options they had for a similar spec (there was no hard sell) and was shown the options. I chose a Lenovo as I have previous experience of Lenovo from a work setting and had liked using them. We also chose a Windows tablet for my husband with attachable keyboard. We were told about deals coming out so that we could make informed choices and went with our initial choices. The prices we paid seemed good value for money.

Once home and starting to familiarise ourselves with our new machines we had some questions and found it easier to pop back to the shop to ask these and be shown what to do (the shop is very local to us). Aaron explained why we were seeing what we were and answered our questions at a level appropriate to our lack of knowledge.

We were both impressed not only with the excellent level of customer service but also technical knowledge. We were not charged for the additional help we sought and when we offered payment this was politely declined. Aaron and his colleagues offer one-to-one and group training and I aim to take advantage of this shortly as each time we are forced to buy new technology (through laptops or phones failing due to age) I find myself increasingly struggling to know how best to optimise settings for performance and security, let alone enjoyment.

We find it rare to come across a company that provides such excellent service and were very pleasantly surprised to do so. As such, it is with pleasure that we submit a review of our experience. We would highly recommend Micro Plus Computers and I am certain we shall continue to be customers.