J
Jan Baxter Review of The Royal Hawaiian Hotel Resor...
Unfortunately the timing was not good with the str...
Unfortunately the timing was not good with the strike. Our room was dusty and not serviced. We had to make our own beds and remove rubbish from our room and replace our bath towels. Overall there was no porter for bags and there were no bars or restaurants to service the guest. More annoyingly we were not informed of the strike which started at least two weeks before our arrival. We should have been notified before and given the opportunity to receive a complete refund. To re organise an alternative itinerary. I see this as an appropriate portion should be refunded to compensate the disappointment of our vacation.
Regards
Scott and Jan Bacter
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