I was recommended to go to this store by Samsung s...

I was recommended to go to this store by Samsung support for warranty work on my Galaxy s8+ and did not have a good experience here.

The first red flag was being unable to get anyone on the phone after calling twice during business hours. I wanted to get an ETA on how long the work would take. It was just a screen replacement so if they had the parts it shouldn't be too long.

I ended up going to the store anyways and was told this is a drop off location only and it would take one week to fix. This was all told to me by the receptionist as they have a policy where technicians are not allowed to talk to customers. I could literally see the technicians walking around behind the window but could not speak to them and needed the receptionist to run back and forth to answer my questions.

In addition to the excessively long turnaround time for a simple job they do not offer loaner phones (this was promised by the samsung rep i spoke to on the phone) which just makes things more inconvenient.

In the end I did not get my phone serviced here and went to another authorized Samsung store called Mobile Klink in Vaughn Mills mall. There I was able to speak to an actual technician and the work was done professionally in under 2 hours.

Overall waste of time and poor service by both samsung and Futuretel/Mobile MD or whatever their business name is now.