Michael M.

Review of Starwood Hotels & Resorts Worl...

I have stayed here quite a few times and have a lo...

I have stayed here quite a few times and have a love for the W-hotel brand in being a Marriott Bonvoy rewards program elite member. The first stay was less than desirable but since the property is under new ownership the hotel has been amazing and has some bright new faces. I stayed at the W this last weekend and was pleasantly greeted by a very welcoming representative named Elizabeth. All I can say is Wow! It started with her amazing customer service skills over the phone when I called to let them know I was going to be checking in late. When I arrived after a long day of travel she pleasantly greeted me and my friend who had been visiting Dallas for the first time. She made several great recommendations of restaurants and attractions within the area that represented Dallas amazingly, given it was my friends first time within the city. After she checked us in she impressed me by another gesture by walking around the front desk to hand me the keys to the room and said if you need anything during your stay please don't hesitate to let me know. This is something I have taught and valued in my years of consulting for owners within luxury real estate developments. She also let me know to look forward to the property being renovated very soon which is exciting news given the strange bathroom / closet privacy issues. The next morning I went down to the resteraunt and had breakfast. The restaurant manager recognizing my status with the Marriott rewards program came over and introduced himself to me. Roberto was a very pleasant person to chat with at the breakfast bar as I was dining alone at the time. The new energy within the property is great and made my stay much more luxurious. I will be back soon! Thank you again to all the staff at the W - Dallas Victory! Kudos to you all in the New Year!