Jordan Nagel

Review of St. Albert Dodge Chrysler Ltd.

St Albert Dodge is the WORST Dealership I have eve...

St Albert Dodge is the WORST Dealership I have ever dealt with!

I have given them multiple opportunities to fix their mistakes and spoken with the sales and service managers multiple times over the past few years and enough is enough. I have dealt with many different dealerships this far in life and I recommend avoiding this one. I wanted a jeep in 2012 at the end of the year and knew exactly what I wanted before I went in. I decided on St Albert dodge because I was told they had a military discount and I found their dealership to be dishonest and conniving. Unfortunately I had already made the down payment and was locked in on the sale. So I continued on with the deal. They took far longer to deliver the jeep than they had promised. They even called me in to pick up my jeep and brought me out to one which had the wrong transmission trying to tell me that is what I had ordered. I have a bit of a background in mechanics and trades and their service department talks to me like they are explaining rocket science to a 10 year old.

When I had made the deal for my jeep, I had purchased the undercoating I believe it cost $1000 Their service department was to spray it on. 1st attempt at the undercoating was only over a sticker. I peeled the sticker off brought it in and they booked me in and re sprayed it. 2nd attempt they must have been scared to get any on the jeep as they sprayed a piece no bigger than my hand on either side. I then rebooked and took more time off work 3rd attempt they added another inch to it. Every time they sprayed it I needed to get time off work and organize a ride for a couple days without a vehicle. So I told them I was unsatisfied and gave up.

Since I have owned the jeep every winter for 3 years in a row the heater quits. The 1st time is under warranty. However, it took multiple visits that year to get it fixed. I think the first time that year they just topped up the coolant. In my opinion if you tell a customer you have fixed something should it not at least work on the way home. I drove home on a warm day only to realize I still had no heat. 2nd year they flushed it did it and said not to worry about it I had good enough heat. This year for the 3rd time they tell me it's out of their hands as the warranty has expired and want to charge me a full inspection fee to figure out what is wrong. Well I can tell you what is wrong the same thing you haven't fixed properly the past three years and multiple visits.

Don't get me wrong, there service department did successfully change a light bulb under warranty. However, I feel like that's the best they can do!

I also assisted my past girlfriend in purchasing a Jeep around 2013 from them as she was set on using them against my recommendation. She said she wanted hers form the same dealership as me. So she factory ordered one only to be lied to and paying way more than she should of. Unfortunately we had broken up and I later found out they took complete advantage of her.