Tamara H

Review of duke automotive

We purchased a Cadillac XTS after a 3 month search...

We purchased a Cadillac XTS after a 3 month search that included test driving vehicles from 6+ different dealerships/manufacturers. We settled on the XTS and Duke Automotive because we didn't feel pressured. Heather answered all our questions and worked with us to get the exact features we wanted. Even though we have a Cadillac dealer much closer to us on the Peninsula, we settled on Duke because they provide better customer service (based on previous experiences with Suttle). So far every contact we made with Duke was a good one - this includes Christy, Heather, Bruce, Don and Eley. Even the final paperwork signing with Don was a satisfying experience - (based on the previous purchase of 3 new vehicles) we found that usually the finance person was the pushiest and somewhat rude, not true at Duke. This was definitely the best car buying experience we ever had hands down.