Denise Hammond

Review of Bellamy-Strickland Automotive,...

My husband and I was very happy to purchase our 20...

My husband and I was very happy to purchase our 2017 Chevy Impala from this place. We purchased it in the winter of 2017 . Now it's Spring temperature is rising. We want to cool off with the air conditioner and it doesn't work. We called Bellamy Strickland Dealership in McDonough where we had purchased the car and informed them that they had sold us a car with a non working air conditioner. They
asked how many miles were on the car and we told them 51,000 and they told us that the warranty expired at 50,000 miles...We then took the car to a reputable place to see what was wrong with the AC and they said that the compressor and the evaporate core had a huge huge leak because the dealership was supposed to service it. Then for a 2 ND opinion, we took the car to an AC and Heating shop that Specializes in fixing air conditioners. He said the same exact thing. It cost almost $3000.00 to have this problem fixed. The guy stated that in his expertise opinion, there is absolutely no way that my husband and I should have to pay for that because that's a manufacture problem. He said that they knew that the problem existed. I called the dealership and spoke to a young lady who absolutely agreed that our car should have been serviced before it was sold to us. She apologized and had someone by the name of Kevin D. to call me back. He wanted to put the focus on the mileage and I'm telling him that wasn't the reason that I called. I called to see if you'll knew that we were sold a practically new car with no air...He wanted to know why we didn't bring it in earlier. I respectfully said,"Sir, we bought it when it was cold, we had no reason to use the air. We found out when it began to get hot because then we needed air. I said Sir, we didn't know but y'all did." He said or done anything to satisfy us as customers. If that's how they treat their customers, I wouldn't recommend anyone to go there. Mr. Kevin rather put up an argument rather than try to rectify the problem with some type of solution. I told him that I will see him in court and he said,"that's fine" So that's where we're going. I'm so glad that the gentleman at the AC company agreed to come an give his expertise opinon on our behalf. He actually felt bad for us that we was slicked like that...Mr. Kevin D. Customer Service Skills Sucks!