Brian Norton Review of PizzaExpress
Disabled access is non existent! Due to the double...
Disabled access is non existent! Due to the double doors and incline on the way in, you cannot physically push a wheelchair and open the doors. There is a disabled assistance call button outside which we activated 3 times. The customers inside were observing my wife and I as were waiting outside for 4 1/2 minutes (as staff inside stood around). Finally a customer left her table, came outside and opened both doors to allow us in. We were then greeted by a staff member, by this point we felt so uncomfortable, I expressed my disappointment and said we were leaving. The staff member still stood there as I struggled with the doors again, before another customer helped us out. Will never return... cannot physically do it anyway!
#### UPDATE ####
Having contacted Pizza Express I have now given them 3 stars as opposed to 1. They dealt with my complaint expeditiously with a genuine concern. It has now been resolved to our satisfaction. Eva is a credit to the company.
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