Emma Scruggs

Review of BYU Outdoors Unlimited

I was in a bind and my normal rental place was boo...

I was in a bind and my normal rental place was booked. The equipment was clean and ready to go, but it required an online reservation and then three phone calls to confirm the reservation- just seemed like a complex system. Not super great customer service, I had to deflate the rafts before I took them out, on my own and when I asked about payment one worker said "oh, sorry, I forgot you were here". Pretty understaffed for a busy Saturday but the two workers in the shop were doing the best they could, which was just okay. I will still be calling UVU OAC to rent before I rent from other shops again.